Last Modified April 4, 2015
AMSOIL INC. ("AMSOIL") and its associated brands are committed to protecting your privacy and ensuring the security of the information provided by our customers.
our associated brands and any agents who have been authorized to act on behalf of AMSOIL in the gathering of customer information.
Your privacy is important to us, and we make every effort to safeguard the information you provide when interacting with our websites,
when you visit our websites, including AMSOIL.com, or interact with us in other ways. It also explains how we may use that information, whether we disclose it to
anyone and the choices you have regarding our use of, and your ability to correct, that information.
If you have questions or concerns regarding this statement, contact [email protected].
policy on our website. If you subscribe to services, such as MyAMSOILGarage™, or have memberships, such as an AMSOIL Preferred Customer membership, we may notify you of privacy
policy updates by email so you will be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. By your continued use of our websites
Whose information is gathered by AMSOIL and for what purpose?
What personal information does AMSOIL gather?
How can my visit be associated with personal information?
How does AMSOIL use information it collects?
Social media features
Retention of personal information
International transfer of information
Does AMSOIL share the Information it receives?
How secure is my information with AMSOIL?
What choices do I have?
How can I opt out of AMSOIL communications?
AMSOIL anti-SPAM policy
Is there someone I can contact for more information?
AMSOIL collects information from individuals who engage with us on the Internet via our websites and the websites of our associated brands.
We also collect data from individuals who request more information, such as requesting that a catalog be mailed to them, and those who subscribe to our publications,
download additional information from our website, interact with us on social media and enter our contests. Additional information
is also requested from anyone who subscribes to services we provide.
This information is gathered for the purposes of enhancing the customer experience at AMSOIL.com and our affiliated websites, and
to continually improve the quality of our products and services for our customers. AMSOIL does not sell information to outside parties at any time for any reason. Additionally, users can adjust and remove information at their own discretion at any time by selecting the "Unsubscribe" or "Update my preferences" link included in every email.
We store any information you enter on our website through the actions you take and any submissions you make to forms, menus or other inputs. Examples include the following:
Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you search for a product; place an order through our online store; provide information in your account or profile; communicate with us by phone, email or otherwise; complete a questionnaire or a contest entry form; use our services such as MyAMSOILGarage™; and request information.
As a result of those actions, you might supply us with such information as your name, address, phone number and email address; names of persons or businesses to whom purchases have been shipped, including addresses and phone numbers; email addresses of your associates and other people with whom you share our content; emails directly to us; credit card information or financial information, including Social Security or tax identification numbers, which might be needed if applying for credit or associated with different account types.
Most mobile devices provide users with the ability to disable location services. These controls are often located in the device's settings menu. For information about specific devices, see your device manufacturer's support documentation or your carrier's website. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer. If you have not disabled your device’s location services, that information would be available to us.
Call Center Logs
AMSOIL uses voice recording and tracking software for customer service training and improvement. In addition to information we collect on our website, our call recording software monitors all calls to the AMSOIL call center. When you call us to place an order or request technical service assistance, any information provided may be used in future interactions, such as assistance with order completion, answering inquiries or resolving a customer issue. This information may also be used to send you email about our products and services. You can opt out of receiving specific types of email by selecting the "Unsubscribe" link included in each email. We may link information we store with analytics software to personal information you submit at our call center.
Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some third parties with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search-term and search-result information from some searches conducted through the Web search features offered by Google Analytics; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Offerings from Authorized Vendors
Examples of businesses with which we offer services or products include data supplied for Oil Analyzers Inc., the AMSOIL Dealer Print Center® and the Lowen™ Custom Vehicle Wraps portal for AMSOIL Dealers. Information shared with, and obtained from, these vendors is used only for the purpose of assisting in transactions and analyzing product offerings.
Information You Can Control and Access
Examples of information you can access easily at AMSOIL.com include up-to-date information regarding recent orders; personally identifiable information (including name, email, password, account communications and personalized setting preferences for services and address book entries); payment settings (credit card numbers and CSV numbers are not stored with your account and need to be entered at each transaction); email notification settings (which can be controlled from individual email updates and newsletters by opting out at any time); and any order details which have been saved in EZ Online Order Forms or wish lists.
Because AMSOIL associates traffic from our visitors with a leads program for individual AMSOIL Dealers, various methods are employed to ensure that Dealers who are generating traffic to the main corporate website are associated with visitor activity. Internet browser cookies or query string parameters passed through a page URL are typically used to facilitate this association. Their individual uses are as follows:
Internet Browser Cookies
Cookies are unique identifiers that we occasionally transfer to your device to enable our systems to recognize your device and to provide various personalization features, including advertisements on other websites and storage of items in your Shopping Cart between visits.
Query String Parameters Passed in the Page URL
The following is an example of a typical URL for the AMSOIL website containing a query string: http://www.amsoil.com/shop/by-product/motor-oil/diesel/?filters=81. The bold portion of this URL page address at AMSOIL is passing user preference information to the website and changing the page layout accordingly.
Parameters such as these are used to customize the user experience at the AMSOIL website by tailoring the content and interaction options available. These parameters are also used to attribute new visitors to AMSOIL.com via the websites of independent AMSOIL Dealers to the appropriate Dealer. Such visitors may be considered "leads" in the system after taking actions such as creating a new online account or requesting more information, and the information they supply will be shared with the Dealers who generated the website traffic. Leads will typically be contacted by a Dealer within one to three business days following a qualifying action.
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites, using log files that are not associated with your name or other personally identifying information. We also automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by AMSOIL to maintain the quality of our marketing and product development, and to provide general statistics regarding use of the AMSOIL website. For these purposes, we link this automatically collected data to personal information, such as name, email address, address and phone number.
Third-Party Tracking Technologies
We Never Sell Personal Information
We will never sell your personal information to any third party.
Use of Personal Information
Use of Automatic Information
We use navigational information to operate and improve the websites and MyAMSOILGarage. We may also use navigational information alone or in combination with personal information to provide you with personalized information about AMSOIL and its products.
Customer Testimonials and Comments
We post customer testimonials and comments on our websites that may contain personal information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Use of Credit Card Information
We use credit card information solely to collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain or use information you provide except for the sole purpose of credit card processing on our behalf. In addition to standard credit card processing, some services we provide to customers allow for automatic reordering of products or renewal of services and memberships. Where such services are provided, customers are presented with the terms and conditions as a prerequisite to enrollment, and have the capability to control which card information is kept on file and to unsubscribe at any time.
We may use third parties, such as independent companies or independent AMSOIL Dealers, to provide services to our customers and visitors to our websites. To this end, we may need to share your information with these third parties to provide information, products or services to you. Examples may include fulfilling orders and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
We retain personal information that you provide us as long as we consider it potentially useful in contacting you about AMSOIL products and services, after which time we securely delete the information. You may opt out of individual subscriptions from us by using the Unsubscribe link in every email we send, and additional information control options are available by contacting our customer service department.
To facilitate our global operations, we may transfer and access personal information provided from customers outside the United States. Requests received from international customers will be processed by the AMSOIL International division and may be fulfilled by the AMSOIL International distributor network. Any transfer of personal information as it pertains to their services will fall under third-party privacy policies, which are created and maintained in accordance with the local laws or regulations of their respective territories.
Third-Party Service Providers:
We occasionally use other companies to perform functions and offer services on behalf of AMSOIL and our subsidiary businesses. Examples include oil analysis; soil analysis (AGGRAND Natural Fertilizer Division); Dealer promotional and advertising services such as the Dealer Print Center® and Lowen™ Custom Vehicle Wraps portal; various vendors for order fulfillment purposes and businesses that are involved in computer services for AMSOIL INC. and our subsidiary businesses. Vendors such as these have access to personal information only as needed to perform their functions and are prohibited from using it for other purposes.
Sweepstakes and Contests Managed by Third-Party Providers:
AMSOIL may occasionally use a third-party provider to manage a promotional contest, sweepstakes or giveaway campaign. The third-parties involved in these situations will have access to your personal information only as long as the contest is active and only AMSOIL will use the information for prize notification and marketing purposes. Individual contest rules will always be available at the time of entry for more details and opt-out opportunities.
A variety of sophisticated security measures are in place at AMSOIL to protect our website visitors, anyone who does business with AMSOIL or any of our affiliated businesses and partners.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- Credit card numbers and card security codes are required to be re-entered when confirming and processing payment for each online order. AMSOIL retains this information only long enough to transmit the credit card number to the appropriate credit card company during order processing.
- We require several examples of personal information as a safeguard to assist with password resetting, account maintenance and the opening of new accounts.
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain AMSOIL.com features.
- You can add or update certain information on pages such as those referenced in the "Which Information Can I Access?" section.
- If you do not want us to use personal information we gather to allow third parties to personalize advertisements we display to you, please adjust your Advertising Preferences. This can usually be done via settings in your browser.
If you provide us with your personal information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed each of our solicitation lists that we use
Attn: Communications Dept.
925 Tower Avenue
Superior, Wisconsin 54880